My Work

Operations

Process Improvements

Identified inventory discrepancies and devised a streamlined process involving weekly product counts and negative inventory reports communicated to the team. This initiative led to a 25% reduction in negative inventory, enhancing accuracy and efficiency across the organization.

Revamped the receivables program, transitioning from decentralised branch systems to a centralised structure at head office. Introduced a standardised monthly process, resulting in a 15% improvement in outstanding receivables over 60 days.

Efficiently onboarded 70 customers onto a new ordering system, reducing staff phone time by up to 1 hour daily and transitioning up to $75,000 in sales online. Conducted comprehensive training for both staff and customers on software usage and receiving processes.
Successfully migrated the entire organization’s email system to G Suite, enhancing communication between staff and 6 branches. Provided thorough training on usage and configured accounts for all staff members, optimizing workflow and collaboration.

Improving employee engagement and information sharing is a top priority. By implementing G Suite, I streamlined communication through shared documents, cross-branch meeting capabilities, and group chats. Additionally, I initiated biweekly meetings where I facilitated the creation of agendas, acknowledged employee successes, and communicated shared goals. These meetings fostered inter-branch communication and instilled a sense of unity within the team, ensuring everyone feels connected to the larger organizational goals.

Marketing & Events

Team Building Initiatives

From thematic concepts to interactive activities, each event is designed to align with your organizational goals, enhancing employee satisfaction and retention. Trust me to deliver personalized experiences that inspire and energize your team, leaving a lasting positive impact on your company culture.

With a keen focus on delivering exceptional events, such as the Annual CHC Golf tournament, I excel in crafting tailored experiences that seamlessly integrate networking, sales opportunities, and community engagement. With a demonstrated ability to manage budgets up to $30,000, I coordinate every aspect, from vendor communications to logistics and creative branding. By strategically incorporating charity initiatives and optimising networking opportunities, I create memorable events that leave a lasting impression on attendees and drive business success.

Campaign Execution

Crafting effective email and Instagram promotions, I’ve driven sales growth by over $10,000 monthly, creating lucrative sales opportunities. Additionally, I oversee customer communications, sales order management, analytics tracking, and strategic promotions, including the clearance of stagnant inventory, ultimately optimizing sales and enhancing brand visibility across various channels.

Unlock the power of innovative marketing materials crafted to elevate brand visibility and drive sales. With my creative expertise and strategic approach, I deliver compelling assets that captivate audiences and generate tangible results, offering your business a competitive edge in the market.

Facilitating the successful onboarding of a new product line at CHC, I collaborated closely with the vendor to seize the opportunity. Leading the integration process from vendor selection to launch, I orchestrated every aspect, including implementation across all 6 locations, stocking arrangements, and staff training.

Furthermore, I seamlessly integrated partner software, streamlining the process for customers and ensuring a smooth transition. Leading a team to onboard 8 pilot customers, I orchestrated hardware and software installation, along with comprehensive training, to deliver exceptional customer experiences from day one.

Training & Development

Support Your Team

Developed and executed a comprehensive onboarding process to seamlessly integrate new employees into the team. This included a comprehensive package encompassing company policies, benefits information, and all necessary training documentation to ensure new hires feel confident and prepared to start. Additionally, I organized and facilitated any job-specific training requirements, ensuring a smooth transition for each new team member.

To enhance employee growth paths, I spearheaded an initiative to implement yearly performance review processes and documents. These tools are designed to monitor employee growth, set meaningful goals, and foster engagement, demonstrating to the staff that their development is valued and prioritized within the team.

Pioneered training sessions for both staff and clients, aimed at providing a deeper understanding of software functions and process improvements. By spearheading these initiatives, I empowered team members and clients alike to master new tools and enhancements, fostering a culture of continuous learning and operational excellence. These sessions encompassed various areas such as email upgrades, inventory solutions, and initial onboarding training, ensuring comprehensive skill development and optimization of processes.